Nothing is more frustrating than entering a video call and not being able to hear what’s going on, or not being able to hear what’s going on with the other people on the line. After all, even a poor video feed will reduce a video call to an audio-only conversation, which is the worst thing in the world.
Thousands of businesses are using videoconferencing to keep their workers in the loop, making telecommuting more common than ever. Zoom and other online meeting apps make it simpler than ever, but issues can occur, disrupting or even preventing a successful video call, just as they do with any other app.
Although certain service outages are beyond your control, you can also resolve common issues on your own. To assist you in getting your Zoom calls up and running, we’ve compiled a list of the most popular Zoom issues and included step-by-step guidance on how to fix them.
Before we dig in deep, we suggest you check on certain things like muted microphones, right microphone settings, or granting audio permissions. Make certain that nothing is muted. It’s possible that you unintentionally silenced your computer’s audio, which would explain why Zoom audio isn’t working in your browser or why is my audio not working.
- Select Sound Settings by right-clicking on the speaker icon in your taskbar.
- Check to see if you’re using the correct output and input equipment. Toggle the master volume lever to the right all the way.
- Then run the microphone and master the volume troubleshooter.
Make sure the Zoom tab is not muted and that your browser has access to the microphone. Here’s how to use Chrome to check all of that data.
- Select More choices from the drop-down menu in your browser (the three dots in the upper right-hand corner).
- Then go to Privacy and Security under Settings.
- Go to Site Settings and choose it.
- Then choose View permissions and data stored across sites from the drop-down menu.
- To extend the list, type zoom.us into the search bar and click on it.
- To allow the Zoom web client to access and use your microphone, go to Microphone and select Allow.
- Then scroll down to Sounds and choose to Allow there as well.
- Check if the audio issue has been resolved by refreshing your Zoom tab.
How to Fix Zoom Audio Not Working on Desktop.
Uninstall your browser if your Zoom web client still doesn’t have audio. After that, restart your machine and download a new version of the browser. If the issue persists, try downloading the Zoom desktop software using a different browser.
Fix Zoom microphone issue.
While the exact procedure varies by system, you’ll almost certainly need to give Zoom permission to access your computer’s camera and microphone before making your first call. If you’re having audio problems, it’s possible that you skipped this stage during setup; don’t worry, it’s easy to fix! On a Mac, here’s how to do it.
- Launch the System Preferences application.
- Select Security and Privacy from the drop-down menu.
- To log in, enter your device’s password.
- Select the Privacy option from the drop-down menu.
- In the left navigation bar, select the Microphone button.
- To allow the Zoom app to use your microphone, click this button.
- In the left navigation bar, select the Camera tab.
- To allow the Zoom app to use your camera, click this button (if you’re wondering why is my video and audio not working on zoom).
Fix Zoom speaker issue.
If camera and microphone permissions aren’t the issue, it’s possible that some of the device’s audio settings were changed accidentally. Here’s how to restore them.
- On your screen, launch the Zoom application.
- To access the Zoom Settings menu, click the gear icon in the top right corner (or the zoom.us icon in the toolbar).
- On the left navigation bar, click the Audio connection.
- To make sure you can hear the audio quality, click Test Speaker.
- To ensure that others can hear your speech, select Test Mic.
- When entering a meeting, select Join audio by machine to save yourself a move the next time.
- If you don’t want inadvertent noises distracting the party at the start of a call, choose a Mute microphone when entering the meeting.
- To temporarily unmute yourself, press and hold the SPACE key. (If someone can’t hear you at times, make sure your palms aren’t lying on the spacebar by accident.)
- To change additional settings, tap the Advanced button in the bottom right corner of the app.
- To help cover up unwanted noises during your call, set Suppress Persistent Background Noise, Suppress Intermittent Background Noise, and Echo Cancellation to Auto.
How do I get the sound to work on my computer with Zoom?
It’s possible that the issue isn’t caused by Zoom at all. The microphone on your Windows 10 PC or Mac might be disabled. Check your app permissions to see if the Zoom app or your web browser has permission to use your microphone.
You can also double-check this setting on the web by restarting your call and ensuring that you pressed Allow when asked about the camera and microphone access.
Check to see if you’re linked to a Bluetooth headset somewhere in the house if you enter a call and no one can hear you. Your audio may have been stolen by another link. Alternatively, if you choose to use a Bluetooth headset, make sure it’s linked to the Zoom-enabled computer.
If you’re on a call and no one can hear you, you can enlarge the audio button in the Zoom app by clicking the up arrow. The options available on your device will then appear, allowing you to choose the appropriate microphone.
If you aren’t in a meeting, you can open Zoom, go to the settings, and then to “audio.” You’ll be able to configure your preferences as well as test your PC’s microphone and speaker to see if they’re working. You can adjust the levels here if your mic is too quiet.
How to Fix Zoom Audio Not Working on mobile app.
Follow these steps to troubleshoot if anyone in your Zoom meeting using the smartphone app can’t hear you.
- Tap the Settings icon in the bottom left corner before starting or joining a call.
- Select Meeting from the menu.
- Toggle the Always Mute My Microphone toggle to the off position.
- Make sure your microphone isn’t turned off in the zoom call. If the meeting controls to display a muted Audio button, tap it to unmute yourself.
- If you’re still muted, it’s possible that the host muted you when you first arrived at the conference. Send a chat message to the host to request that you be unmuted.
- Make sure your mobile device’s audio is linked. If the Audio icon appears in the meeting controls, tap it and choose Call via Device Audio. Enable Zoom access to your microphone if prompted.
- If at all necessary, use a headset with a microphone.
- If that doesn’t work, check your device’s multitasker to see if any other applications (audio apps, podcast apps, charts, etc.) are using your microphone and force close them.
How to Fix Zoom Audio Not Working on mobile settings.
The first thing you’ll want to do is make sure Zoom has permission to access and use the microphone on your computer.
- Open the Settings app on your phone.
- Select Apps & Updates from the drop-down menu.
- Select the Zoom app.
- Select Permissions from the drop-down menu.
- Toggle the Microphone toggle to allow Zoom to use the microphone on the unit.
During the current coronavirus pandemic, anyone who has had to work or do schoolwork from home has used the video-conferencing tool for meetings, lessons, and even social events.
There are many reasons why Zoom has succeeded when other platforms have failed. Zoom is simple to set up and use, and it allows up to 100 people to enter a meeting for free. It also now produces live captions.
The IT specialists suggest that the majority of Zoom issues can be broken down into two factors.
1) Check for updates in the menu under your picture or initials in the upper right of the main screen by selecting “Check for updates.”
2) If you have a different modem and wireless router, restart them both. They should be restarted regularly anyway.
Just because other things are working doesn’t rule out the possibility that other things are experiencing connectivity problems due to a variety of technical issues. Those two features resolve the majority of our Zoom problems, and we’ve been using the app regularly for more than two years, even during most of our remote job assignments.